Contact
The fastest way to reach us is email. We read everything and reply within two business days.
Support email
[email protected]What to include
For a tool problem, tell us which page you were on (the address is enough), what kind of file you uploaded, its approximate size, and what happened. Do not attach the file itself unless it contains nothing private; a screenshot of the error is usually enough.
For a wrong number on a page, for example a passport photo size or a portal's file limit, a link to the official source helps us correct it the same day.
What we can and cannot do
- We cannot recover a file after the 30-minute deletion window. Once it is gone from our servers it is gone.
- We do not keep accounts, so there is no password to reset and no history to retrieve.
- We do not process files by email. Please use the tool page.
- Press, partnership and legal notices go to the same address; put the topic in the subject line.
Response times
Bug reports and corrections are usually answered within one business day, everything else within two. Reports that affect many users are prioritised.